Return & Exchange Policy

Return Policy

At JEJ sport, we are dedicated to making your shopping experience with us as enjoyable as possible. We understand how much you value your every purchase and therefore, in the rare event that you are not fully satisfied with what you have ordered or no longer have any need or use of it, you can simply return it back to us. You can initiate the return online and our customer care representative will provide you with a resolution as soon as possible. The item/items that you wish to return might be picked up from your doorstep or you could courier it to us, according to your convenience.
On having received the product, we will initiate replacement or refund, as per your request. Within 2-3 weeks of our receiving the product, you shall receive your refund. We work round the clock to make returns as hassle-free as possible.

Holiday Return Policy – All purchases made online JEJ SPORT does not want to spoil the festive mood by putting pressure on its customers. Any item that has been shipped by us between November 1,and December 31, may be returned to us within January 31,of next coming year . You will be eligible for a full refund if we receive the product unharmed or undamaged. On receiving the item, we shall initiate refund or replacement and you can hope to get the refund within few short weeks.
JEJ SPORT is dedicated to providing quality products and services to our customers. We back our product 100% so if you are not satisfied with your product that was purchased online, JEJ is willing to exchange it or provide you with a credit on your customer account, providing the product is returned to us in its original condition, (unworn, unwashed and with the tags still attached).
The return must be received by JEJ Sport within (14) fourteen days from delivery.
JEJ Sport will either exchange the item or refund the amount of the item, less the original freight charges.

Sale items
As a general rule sale items are non-refundable or exchangeable, unless the product is faulty or otherwise meets the requirements as outlined by the local consumer laws, with this in mind please use our size chart to help you choose carefully.

Custom Orders
1. JEJ is unable to accept returns or exchange items that have undergone customization.
2. Please choose your customization details carefully, and retain a copy of your confirmation notice for reference.
3. JEJ is not liable for 3rd party delays due to shipping, weather or other unforeseen circumstances beyond its control.
4. Garments are not deemed to be faulty unless material errors in production causing goods to be not fit for use and no refund or exchange can be provided as we are unable to use these items.
5. For custom products, there is a standard industry variance of 10% with errors with logo print, fabric consumption, sizing variance which is acceptable throughout the industry due to nature of customization, however we do our best to make sure products are 100% accurate.

Prices of products and delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. All prices within are strictly online prices only, and will not price match with any other stores.

1. All items presented online are available at the time of activation.
2. Every effort is made by JEJ SPORT to accurately display correct quantities but due to unforeseen circumstances some items may not available at time of purchase.
3. A JEJ staff member will contact you directly via phone and/or email to advise if there is any complication with stock availability.
4. Please note that if an item is not in stock you will be notified as soon as possible and delivery may be delayed by approximately 3-5 days if a replacement item is Selected.

Returns Process
Please indicate a reason for your return, using the provided detail on your packing slip. Along with this please indicate your preferred remedy of either a return, exchange or refund where applicable. Do not return items without prior authorisation, the goods will not be accepted and retuned to Sender.